Life at Community Room Rental

We understand that having your items missing or stolen can be very upsetting. Community Room Rental strongly recommends personal property insurance for Members who want to protect the value of their possessions. If you believe someone has stolen items from your room, please contact Member Service s . Community Room Rental will discipline Members according to our Three Keys Policy , but we are unable to reimburse you for lost property. 

If you have a mail at your home for Members who no longer live there, we ask that you take a quick moment to write "Return to Sender" on the envelope and put it back in the mailbox. 

Quickly submit Maintenance Requests that go directly to our maintenance queue. Or text (704) 286-9895 for an immediate response.  Members can also track the progress of your request in the Member Portal .

We understand that co-living can sometimes be challenging. At times, you'll run into problems with your housemates. Common problems include: Food being eaten by another Member Messiness by another Member Rudeness from another Member It is not unreasonable (although it is uncommon) to find 2-3 people in a house that at best get on each other’s nerves and at worse don’t get a long. A vast majority of the time when people don’t get a long in a house it comes down to them not getting off on the right foot. Maybe one person doesn’t know the rules well and oversteps boundaries, makes a joke that lands poorly, or was just in a bad mood that day. And maybe it hits the other person in an egregious way and both parties throw up their hands saying “I can’t live with him”. This is why we established the Resident & Guest Commitments in the lease. Rule 1: Be a good friend - asserting someone did something wrong without proof, calling names, course language, making treats, harboring issues for months, not finding common ground, and generally making someone else in the house feel unsafe in any definition is not a good way to be a friend. Rule 2: Expect conflict to happen - to think there is never conflict in the house is wrong; conflict is inevitable in life itself. It’s what you do when conflict happens that's important. But just because there is conflict doesn’t mean it has a purpose or intent to damage you. Conflict is a path to resolution. Rule 3: Engage - When someone breaks Rule 1, don’t expect the worst. Engage the other person immediately (don’t harbor for months) to understand more about it, where they’re coming from, and give that person the opportunity to apologize or make amends if needed. Examples: Hey, I feel that we didn’t get off on a good start and that’s not what I’m looking for. How can we reset this situation between us? Hey, I think when I said/asked X in the kitchen, I was assuming too much, overstepping boundaries, or just reacting. I’m better than that I’m sorry. How do we restart? Hey, I sometimes the way I live my life or how I come across in life throws people off and I’m aware of that. How can better start off good footing? We encourage our Members who might be having problems to talk it out with their housemates. Most people are just unaware of their actions and how they are impacting you and most of the time a simple conversation can solve the problem.

The Members of the home are responsible for cleaning and purchasing cleaning supplies for daily cleaning needs. Talk to your housemates about a cleaning schedule and how best to share this responsibility and cost. In general, a clean home means: Kitchen The sink is always empty and the stove is always spotless. Every time you use a dish, pan or utensil, clean it, dry it, and put it away. Want to soak something? Heat it up and clean it instead. Clean up any splatters on the stove immediately. Put away pots and pans that aren’t in use. Bathroom Shared bathrooms must be always kept clean. No foreign objects may be thrown in the toilets or sinks at any time. This includes, but is not limited to, feminine products, wet wipes, packaging, dental floss, and hair. Fixing clogged toilets and sinks can run to several hundred dollars and these costs will be passed through directly to members. Trash All trash must be thrown in the proper receptacle. Please take out trash before the receptacle gets too full. All trash must be placed in the proper outside trash bin. Outside trash bins need to be pulled to the curb on trash day and pulled back to the home after pickup. City trash collectors will NOT take any refuse left outside the designated city bins. Members not able to abide by these rules is subject to the Three Keys policy.

Most Community Room Rental homes come with a variety of places to park, including a driveway, a carport, garages, or street spots. Please note that there are no assigned parking spots. Each property has at least one vehicle parking spot available for each house member from the options above. If a Member brings a vehicle, the following rules must be followed. Violations of these rules are subject to our Three Keys Policy and/or towing. Members are allowed only one vehicle at a property and must register this vehicle with Community Room Rental. Vehicles must be properly registered with the state. Guest vehicles are relegated to street parking only. Parking priorities are first to park in your house’s driveway, second in front of your house, and third anywhere on the street that is legal (not blocking another driveway or mailbox) Parking is done on a best efforts basis meaning tenants are not responsible for actively moving cars when another tenant leaves; however when you come home, park in the priorities noted above. There are no saved spots nor spots delegated by seniority of membership. Tenants are prohibited from blocking spaces from others to use. This includes but is not limited to placing cones (barriers) to hold a spot, taking up two spots with one vehicle, blocking others from using the full parking pad, etc. Designated parking spaces can be rented at an additional charge. Contact our offices at Residents@CommunityRoomRental.com . Vehicles cannot block other vehicles, mailboxes, or trash bins. Members cannot park on the grass or in the yard at their Community Room Rentals. These areas are no parking zones. When parking in the driveway, Members should make sure their vehicle does not touch a neighbor's property. Vehicles that are abandoned or blocking access will be towed at the Member's expense. Members are not allowed to do work on their vehicle at a Community Room Rental, other than changing a flat tire. If a Member’s chosen to park behind another member, that person is responsible for moving their vehicle at the request of the aforementioned Member at their request within 15 minutes.

Community Room Rental can answer all your questions or concerns through our support channels. You can reach us by email, chat or through the Member Portal. For detailed contact information, please see How do I contact Member Services?

As part of the Membership Rules , Thermostats are programed to adjust the temperature automatically always between 69 and 71. Members of the house have the ability to change these automatic settings within a degree or two temporarily. This rule is in place to ensure that utilities are managed responsibly and that no extra costs need to be passed on to Members. If you feel that the thermostat or the heating/cooling system in your home is malfunctioning, please submit a Maintenance Request. 

While we want to know about any issues in your home, always call 911 first for emergencies. An emergency is: When you feel as though you are in IMMEDIATE danger When you feel as though someone in your home may be in IMMEDIATE danger If there is an emergency in your home that requires IMMEDIATE assistance (a house fire, a break in, etc.) If the situation is not an emergency as noted above and there is a complaint/concern about a fellow tenant, you can utilize the Feedback Tool of the 3 Keys module.