Moving In

Today is move in day. Yay! Let us know if there’s anything we can do to help. Which room is mine? Page one of your lease under section " YOUR ROOM - DOORS & ACCESS”, you’ll find directions to your room in the house as well as the door codes. Your signed lease is in the portal for access anytime. This is also the same page you can put in a Maintenance Request . My front door code isn’t working? When you type in the code, make sure you also hit the check mark. If that doesn’t open the lock, try: Viewing our video to see how the locks work T ext Member Support . Some newer locks they can reissue access from the office, which takes minutes. Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com . My bedroom door code isn’t working? When you type in the code, make sure you also hit the # sign. If the code works, you’ll hear an audible beep for 3 seconds. That is when the door is unlocked and can be opened. When it stops beeping, it re locks. If that doesn’t open the lock, try: Watch this quick video to see how the lock works . T ext Member Support - let them know you can’t get your door open and what code you are using so they can assist. Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com . House Rules - Page 5 of Lease: Resident & Guest Commitments as well as the Membership Rules — 🚨 Knowing these Rules & Commitments is critical to ensuring we set you up for success!! Wifi password is integrated into the first page of Co-Living University . The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start. Where does your stuff go? Kitchen cabinets, pantries, and laundry rooms are labeled for your own designated space**. The label corresponds to your bedroom door label. Recommend not leaving person items in the shared space without recognizing other’s will use them thinking they are shared. Can I get cable or my own wifi installed in my room? Learn more… When is trash day scheduled? Learn more... Something’s wrong with my room, what should I do? Carpet not clean, scuffs or holes in the wall, blinds not working… our team works hard to get the room ready but sometimes they miss something. Complete your move in, but take pictures of anything and send it to our team at residents@CommunityRoomRental.com so our team can document and address asap. What’s the fastest way to get answers to questions? Go to our Help Center online and browse the hundreds of answers we have. **Not all houses have cabinets and pantry space, only where available

We want your Community Room Rental to feel like home! Please see our recommendations and rules for items you may bring to a Community Room Rental below: Items you CAN bring: Small tables Small lamps Mini-Fridge (15 amps or less) Bed Dresser Small desk A TV (wall mounting is fine as long as it’s patched upon move out) Items you will NEED to bring: Linens (sheets, towels, etc) Small appliances you would like in the kitchen (coffee maker, air fryer) – must be clearly marked or labeled as yours Cleaning Supplies (sponges, dish soap, etc) Items that are NOT ALLOWED: No kitchen appliances of any kind (microwaves, toaster ovens, hot plates, fryers, etc.) are permitted in bedrooms. Pets of any kind

Wifi password is integrated into the first page of Co-Living University . The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start. See Also It’s Move In Day, Now What?

Your address and room number will be on the first page of your lease. Login to the Member Portal and you should be able to access your lease.

See How do I get access to my room See Also - Locked Out of Room - Dead Battery

Most Community Room Rental homes come with a variety of places to park, including a driveway, a carport, garages, or street spots. Please note that there are no assigned parking spots. Each property has at least one vehicle parking spot available for each house member from the options above. If a Member brings a vehicle, the following rules must be followed. Violations of these rules are subject to our Three Keys Policy and/or towing. Members are allowed only one vehicle at a property and must register this vehicle with Community Room Rental. Vehicles must be properly registered with the state. Guest vehicles are relegated to street parking only. Parking priorities are first to park in your house’s driveway, second in front of your house, and third anywhere on the street that is legal (not blocking another driveway or mailbox) Parking is done on a best efforts basis meaning tenants are not responsible for actively moving cars when another tenant leaves; however when you come home, park in the priorities noted above. There are no saved spots nor spots delegated by seniority of membership. Tenants are prohibited from blocking spaces from others to use. This includes but is not limited to placing cones (barriers) to hold a spot, taking up two spots with one vehicle, blocking others from using the full parking pad, etc. Designated parking spaces can be rented at an additional charge. Contact our offices at Residents@CommunityRoomRental.com . Vehicles cannot block other vehicles, mailboxes, or trash bins. Members cannot park on the grass or in the yard at their Community Room Rentals. These areas are no parking zones. When parking in the driveway, Members should make sure their vehicle does not touch a neighbor's property. Vehicles that are abandoned or blocking access will be towed at the Member's expense. Members are not allowed to do work on their vehicle at a Community Room Rental, other than changing a flat tire. If a Member’s chosen to park behind another member, that person is responsible for moving their vehicle at the request of the aforementioned Member at their request within 15 minutes.

For security purposes, the lock codes for Community Room Rentals are not activated until a Member's move-in day. On your move-in day, the code listed in your lease will be activated OR you will receive a text to download the Yale app to provide access to your door(s). See How do I get access to my room, are there keys I should get? A lock can often be tricky to figure out the first time you use it. Here are a few tips to try when the lock code is not working. Double check the codes provided in your lease. Pay attention to the instructions as some doors require the numerical code as well as a # or check mark character on the lock. Room Door: Enter the code and wait for a long beep (SohoMill) or the sounds of the door unlocking (Yale). Then turn the knob to the right. If that doesn’t work, repeat the previous instructions but turn the know to the left. If you are still unable to access the home or your room: Text Member Services. Describe the problem and send a photo or video as applicable. Please allow Member Services 30 minutes to respond. In almost all cases, Member Services will be able to remedy the situation in a reasonable amount of time. See Also It’s Move In Day, Now What? See Also - Locked Out of Room - Dead Battery

You can cancel your move-in through your Member Portal. Please Note: Refunds will be issued based on the day and time of your cancellation. Refunds will take at least one week to process. Membership Agreement signed and deposit paid – 48-hour cancelation policy Day of Move in – Criteria of the house not met Members who believe that the quality of their Community Room Rental room was not as advertised or up to specification may request a free transfer or refund on move-in day if they meet these criteria.

Community Room Rental is committed to providing quality rooms for Members. If you experience an issue during move-in, we want to help! Text Member Services (number you received your application from), describe the problem and send a photo. Please allow our team at least 30 minutes to respond. In almost all cases, our team will be able to remedy the situation in a reasonable amount of time. Additionally, review the materials in our Help Center that cover a vast majority of challenges people have at move-in. For example: How do I get access to my room, are there keys I should get? Can I request a new bedroom door code? Help! I've got to the home but the lock won't work. For information on transferring homes within the Community Room Rental network, please see How do I transfer to another Community Room Rental? For information on requesting a refund on move-in day, please see Can I get a refund? See Also It’s Move In Day, Now What?