REFUND REQUESTS

No team member can promise a refund, credit, waiver, or final amount before the required review and approval are complete.

Application fees are nonrefundable except when otherwise required by applicable law. Other refund requests are reviewed under the Membership Agreement, the documented facts, account activity, condition information, and applicable policy and law.

MOVE-IN CONCERNS
If you believe there is a material problem with access, room availability, habitability, safety, or a significant difference from the listing, contact CRR promptly and provide photos, videos, messages, and other relevant details. Please make a reasonable good-faith effort to work with CRR on access, troubleshooting, inspection, or a proposed remedy when it is safe and practical to do so.

Move-ins during normal support hours, Monday through Friday from 9:00 a.m. to 5:00 p.m., receive the fullest immediate team support. Moving in outside those hours may delay the response but does not automatically determine refund eligibility.

Bringing belongings into the home is relevant to the review but does not automatically prevent review of an access problem, inability to occupy the room, material listing difference, or unresolved condition.

After review, CRR will provide the decision and any approved amount in writing. Approved refunds are generally processed within one week, although bank or payment-provider timing may vary.

Please add this page to the same Website Support request and confirm that all five URLs and their replacement copy were received.