Moving In

Before move-in, please make sure your lease is signed, required payment/deposit is complete, and your move-in date has been confirmed. Access instructions are typically sent before your move-in by text or email. Text is our default method unless otherwise arranged. For the smoothest experience, we recommend moving in Monday-Friday between 9:00 AM and 5:00 PM, when our team is most available to help. Which room is mine? The day before move-in, our team will send your access instructions for the home and your bedroom. These are typically sent by text or email. Weekend Move-ins? Our team is not fully staffed on weekends, so if you are planning a weekend move-in, please make sure you have confirmed access ahead of time. We do our best to assist with weekend requests, but response times may be delayed if immediate help is needed. For the smoothest experience, we recommend scheduling your move-in Monday-Friday between 9:00 AM and 5:00 PM. My front door code isn’t working? When you type in the code, make sure you also hit the check mark. If that does not open the lock, try: Watching our lock video T exting Member Support. Sending a short video showing the issue if requested by Member Support My bedroom door code isn’t working? When you enter the code, make sure you also press the # sign. If the code works, you should hear a beep indicating the door is temporarily unlocked. If that does not open the lock, try: Watching the bedroom lock video Texting Member Support with your name, property, room, and the code you are trying Sending a short video showing the issue if requested by Member Support Where does your stuff go? Kitchen cabinets, pantries, and laundry rooms may be labeled for your designated space where available. The label typically corresponds to your bedroom door label.  We recommend not leaving personal items in shared spaces unless they are clearly intended to be shared. House Rules - Page 5 of Lease: Resident & Guest Commitments as well as the Membership Rules — 🚨 Knowing these Rules & Commitments is critical to ensuring we set you up for success!! Wifi password is integrated into the first page of Co-Living University . The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start. Can I get cable or my own wifi installed in my room? Learn more… When is trash day scheduled? Durham is picked up weekly on Wednesday. Charlotte information is here… Learn more... Something’s wrong with my room, what should I do? Carpet not clean, scuffs or holes in the wall, blinds not working… our team works hard to get the room ready but sometimes they miss something. Complete your move in, but take pictures of anything and send it to our team at info@CommunityRoomRental.com so our team can document and address asap. What’s the fastest way to get answers to questions? Go to our Help Center online and browse the hundreds of answers we have. In the Help Center, utilize the AI Chatbot for the most timely answers. **Not all houses have cabinets and pantry space, only where available

We want your Community Room Rental to feel like home! Please see our recommendations and rules for items you may bring to a Community Room Rental below: Items you CAN bring: Small tables Small lamps Mini-Fridge (15 amps or less) Bed Dresser Small desk A TV (wall mounting is fine as long as it’s patched upon move out) Items you will NEED to bring: Linens (sheets, towels, etc) Small appliances you would like in the kitchen (coffee maker, air fryer) – must be clearly marked or labeled as yours Cleaning Supplies (sponges, dish soap, etc) Items that are NOT ALLOWED: No kitchen appliances of any kind (microwaves, toaster ovens, hot plates, fryers, etc.) are permitted in bedrooms. Pets of any kind

Wifi password is integrated into the first page of Co-Living University . The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start. See Also It’s Move In Day, Now What?

Your address and room number will be on the first page of your lease. Login to the Member Portal and you should be able to access your lease.

See How do I get access to my room See Also - Locked Out of Room - Dead Battery

Most Community Room Rental homes offer a mix of parking options, including driveways, carports, garages, and street parking. There are no assigned spots unless specifically designated as paid parking. Each property is designed to accommodate at least one vehicle per Member using these options. Parking Types Free Parking: First-come, first-served based on the priorities below Paid Parking: Designated spaces available for an additional fee Paid parking requires a CRR parking decal and is subject to all decal rules below General Parking Rules If a Member brings a vehicle, the following rules apply. Violations may result in enforcement under our Three Keys Policy and/or towing. Members are allowed one vehicle per property and must register it with CRR Vehicles must be properly registered with the state Guest vehicles must park on the street only Disabled vehicles are subject to towing Parking Priorities: Your house driveway In front of your house Any legal street parking (not blocking driveways or mailboxes)  Parking is best-effort : Members are not required to move vehicles when others leave When returning, park according to the priorities above Additional Rules: No saving or reserving spots (no cones, barriers, etc.) Do not take up multiple spaces or block access to others Do not block vehicles, mailboxes, or trash bins No parking on grass or yard areas Do not park in a way that crosses onto a neighbor’s property Vehicles abandoned or blocking access will be towed at the Member’s expense No vehicle work allowed except changing a flat tire (must be resolved within 48 hours) If parked behind another Member, you must move your vehicle within 15 minutes upon request Parking Decal Requirement (Paid Parking & Designated Areas) All vehicles parked in paid or designated parking areas must display a valid CRR parking decal. Decal Display Rules: Must be placed on the front windshield Must be fully visible from outside the vehicle (3–5 feet away) Must be unobstructed at all times If we cannot see it, it does not count. Obstructed or Improperly Displayed Decals A vehicle is considered non-compliant if the decal is: Placed behind another pass or permit (school, work, visitor, etc.) Partially covered or blocked in any way Hidden by tint strips, sunshades, or windshield clutter In these cases, the vehicle is treated as if no decal is present . Enforcement Standard Parking is enforced through a standard visual inspection : Staff check vehicles from outside, within a few feet of the windshield Staff will not move items, open vehicles, or search behind obstructions This standard is applied consistently to all vehicles. Towing Enforcement Towing is active and strictly enforced. Vehicles may be towed if: No decal is visible (where required) The decal is obstructed or improperly displayed The vehicle violates any parking rule No exceptions: A decal that is not visible at the time of inspection is treated as non-compliant “It was there but covered” does not qualify for reimbursement Member Responsibility Members are responsible for: Properly displaying their decal at all times (if required) Ensuring nothing obstructs visibility Keeping their vehicle compliant with all parking rules Failure to follow these requirements may result in towing at the vehicle owner’s expense.

For security purposes, the lock codes for Community Room Rentals are not activated until a Member's move-in day. On your move-in day, the code listed in your lease will be activated OR you will receive a text to download the Yale app to provide access to your door(s). See How do I get access to my room, are there keys I should get? A lock can often be tricky to figure out the first time you use it. Here are a few tips to try when the lock code is not working. Double check the codes provided in your lease. Pay attention to the instructions as some doors require the numerical code as well as a # or check mark character on the lock. Room Door: Enter the code and wait for a long beep (SohoMill) or the sounds of the door unlocking (Yale). Then turn the knob to the right. If that doesn’t work, repeat the previous instructions but turn the know to the left. If you are still unable to access the home or your room: Text Member Services. Describe the problem and send a photo or video as applicable. Please allow Member Services 30 minutes to respond. In almost all cases, Member Services will be able to remedy the situation in a reasonable amount of time. See Also It’s Move In Day, Now What? See Also - Locked Out of Room - Dead Battery

You may request to cancel your move-in through your Member Portal.  Refund eligibility depends on timing, lease/payment status, and our refund policy. Refunds are not automatic and may take at least one week to process. If you are canceling after signing your lease and paying your deposit, please review the applicable cancellation and refund terms before submitting your request.

Community Room Rental is committed to providing quality rooms for Members. If you experience an issue during move-in, we want to help! Text Member Services (number you received your application from), describe the problem and send a photo. Please allow our team at least 30 minutes to respond. In almost all cases, our team will be able to remedy the situation in a reasonable amount of time. Additionally, review the materials in our Help Center that cover a vast majority of challenges people have at move-in. For example: How do I get access to my room, are there keys I should get? Can I request a new bedroom door code? Help! I've got to the home but the lock won't work. For information on transferring homes within the Community Room Rental network, please see How do I transfer to another Community Room Rental? For information on requesting a refund on move-in day, please see Can I get a refund? See Also It’s Move In Day, Now What?