Transfers and Move-Outs

Please remember that you must submit your move-out date through the Member Portal. We’ve enjoyed having you! This is the simplified list of items to be done to ensure your space is Move In Ready for the next person: Vacuum carpet floor or sweep and mop hardwood and vinyl floors where appropriate Ensure you take any personal items from: Bathroom cabinets, shelves, and drawers Removed personal items from common closets, storage areas and garage Remove and clean designated kitchen shelf, pantry, or related space Clean tub or shower, particularly floor and glass Patch any holes in walls Remove personal food from all refrigerators Take pictures of areas when done and submit in the Member Portal Additionally, as per the lease, carpets in the room must be professionally cleaned. We have a contract with Clean Free Carpet where they will typically do a room for $99. You can call or text them at 704-890-2204 to schedule a cleaning. For hardwoods or laminate flooring, sweeping, and moping is usually sufficient. Last, we recommend for everyone moving out in advance to register a forwarding address with the USPS to ensure seamless services. This link will enable you to do so easily on your electronic device of choice. https://www.usps.com/manage/forward.htm On your scheduled move-out day, please remember to do the following: Clean your room After cleaning, please take at least two photos of your clean room and key location. Upload those photos to your dashboard (see below). If you have a physical key, leave it in the room Move out by 9:00am

To schedule your move-out date, log into your Member Portal and click the "Request Move-Out" button. This will notify our team to take the next steps. For information on our move-out refund policy, see I'm scheduling a move-out date. What will I be refunded? ( remember : if you are moving out before completing your minimum commitment period, you will be charged a penalty.) To cancel your move-out, see I've decided to stay. How do I cancel my move-out?. For information on what do on move-out day, see What should I do on move-out day?.

When you submit your move out date, make sure to also ensure your account information is loaded in the portal. We only return deposits via the portal once the room is inspected, which usually takes a week minimum. Once the room is inspected by our team, they will take photos and upload to our system to provide transparency as to our findings. If all is in good standings, you will receive your Membership Agreement deposit back within days, minus the $100 turnover fee.

ENDING A MEMBERSHIP BEFORE THE COMMITMENT TERM ENDS If you want to leave before your commitment term ends, contact CRR before making final arrangements. Please provide your desired move-out date, the reason for the request, your preferred payment arrangement, and a forwarding address. Giving at least 30 days' notice gives us the best opportunity to review available solutions. If you are within the final 30 days of your commitment term and provide the notice required by your Membership Agreement, an early-exit charge generally does not apply. For an earlier release, CRR will review the Membership Agreement, account ledger, requested date, circumstances, and available solutions. Depending on the applicable agreement and circumstances, a standard breakage amount of up to two months may remain due, subject to case-specific review and any requirements of applicable law. Any security deposit is handled separately through the documented move-out and deposit-disposition process under the Membership Agreement and applicable law. It is not automatically forfeited merely because an early release is requested.  No team member can promise a final charge, waiver, credit, or refund before the required review and approval are complete. CRR may offer a payment arrangement, voluntary mutual termination, transfer, or another documented solution when appropriate.

In all cases, refunds take at least one week to process. Members wishing to cancel a move-out may do so if the cancellation occurs before their scheduled move-out date. Refund Eligibility Community Room Rental members pay by the month. If you choose to move out in the middle of a monthly contracted term, you will NOT receive a refund for the remainder of the term. You will only receive a refund if you have prepaid more than your current period. The refunded amount will be only for any prepaid days outside of the current due’s month. If you are looking to end your commitment term early, see Members Who Wish to Break Their Commitment Term .

If you've decided to stay in your Community Room Rental, canceling your move-out date is easy. Contact Member Services to ensure the room is not already rented. If so, we can work to send a new lease. Please note: There is a $25 cancellation fee applied You must cancel your move-out before your scheduled move-out date. If you wait until your move-out day to cancel, your room may already be rented to someone else.

REFUND REQUESTS No team member can promise a refund, credit, waiver, or final amount before the required review and approval are complete. Application fees are nonrefundable except when otherwise required by applicable law. Other refund requests are reviewed under the Membership Agreement, the documented facts, account activity, condition information, and applicable policy and law. MOVE-IN CONCERNS If you believe there is a material problem with access, room availability, habitability, safety, or a significant difference from the listing, contact CRR promptly and provide photos, videos, messages, and other relevant details. Please make a reasonable good-faith effort to work with CRR on access, troubleshooting, inspection, or a proposed remedy when it is safe and practical to do so. Move-ins during normal support hours, Monday through Friday from 9:00 a.m. to 5:00 p.m., receive the fullest immediate team support. Moving in outside those hours may delay the response but does not automatically determine refund eligibility. Bringing belongings into the home is relevant to the review but does not automatically prevent review of an access problem, inability to occupy the room, material listing difference, or unresolved condition. After review, CRR will provide the decision and any approved amount in writing. Approved refunds are generally processed within one week, although bank or payment-provider timing may vary. Please add this page to the same Website Support request and confirm that all five URLs and their replacement copy were received.