Community Room Rental is committed to providing quality rooms for Members. If you experience an issue during move-in, we want to help!

Text Member Services (number you received your application from), describe the problem and send a photo. Please allow our team at least 30 minutes to respond. In almost all cases, our team will be able to remedy the situation in a reasonable amount of time. 

Additionally, review the materials in our Help Center that cover a vast majority of challenges people have at move-in. For example:

How do I get access to my room, are there keys I should get?

Can I request a new bedroom door code?

Help! I've got to the home but the lock won't work.

For information on transferring homes within the Community Room Rental network, please see How do I transfer to another Community Room Rental?

For information on requesting a refund on move-in day, please see Can I get a refund?

See Also It’s Move In Day, Now What?