If you have already gained access to your room from move in, then go through the following. However, if you are not able to gain access from move in, contact our office for assistance.

Community Room Rental uses two types of bedroom locks:

SohoMill

If your battery is dead (keypad is not lighting up), see the instructions for a dead battery.

If your door lock is malfunctioning (i.e., keypad malfunctions), submit a maintenance request.

If the door lock is malfunctioning and this is an emergency, Members can opt to call a locksmith to access the room and submit the invoice to our Membership Committee for review and potential reimbursement.

Yale

If your battery is dead (keypad is not lighting up), see the instructions for a dead battery.

If you left your phone in your room and can’t access it to utilize Bluetooth to open your door, ask another house Member to contact support and we can open the door remotely. At that time, you MUST access your phone and message support your concurrence.