It’s Move In Day, Now What?

Before move-in, please make sure your lease is signed, required payment/deposit is complete, and your move-in date has been confirmed.


Access instructions are typically sent before your move-in by text or email. Text is our default method unless otherwise arranged.


For the smoothest experience, we recommend moving in Monday-Friday between 9:00 AM and 5:00 PM, when our team is most available to help.


Which room is mine?

The day before move-in, our team will send your access instructions for the home and your bedroom. These are typically sent by text or email.


Weekend Move-ins?

Our team is not fully staffed on weekends, so if you are planning a weekend move-in, please make sure you have confirmed access ahead of time.

We do our best to assist with weekend requests, but response times may be delayed if immediate help is needed.


For the smoothest experience, we recommend scheduling your move-in Monday-Friday between 9:00 AM and 5:00 PM.


My front door code isn’t working?

When you type in the code, make sure you also hit the check mark.


If that does not open the lock, try:


My bedroom door code isn’t working?
When you enter the code, make sure you also press the # sign. If the code works, you should hear a beep indicating the door is temporarily unlocked.


If that does not open the lock, try:

  • Watching the bedroom lock video
  • Texting Member Support with your name, property, room, and the code you are trying
  • Sending a short video showing the issue if requested by Member Support


Where does your stuff go?
Kitchen cabinets, pantries, and laundry rooms may be labeled for your designated space where available. The label typically corresponds to your bedroom door label.


We recommend not leaving personal items in shared spaces unless they are clearly intended to be shared.


House Rules - Page 5 of Lease: Resident & Guest Commitments as well as the Membership Rules — 🚨 Knowing these Rules & Commitments is critical to ensuring we set you up for success!!


Wifi password is integrated into the first page of Co-Living University. The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start.


Can I get cable or my own wifi installed in my room? Learn more…


When is trash day scheduled?  Durham is picked up weekly on Wednesday.  Charlotte information is here… Learn more...


Something’s wrong with my room, what should I do? Carpet not clean, scuffs or holes in the wall, blinds not working… our team works hard to get the room ready but sometimes they miss something.  Complete your move in, but take pictures of anything and send it to our team at info@CommunityRoomRental.com so our team can document and address asap.


What’s the fastest way to get answers to questions? Go to our Help Center online and browse the hundreds of answers we have. In the Help Center, utilize the AI Chatbot for the most timely answers.


**Not all houses have cabinets and pantry space, only where available