Today is move in day. Yay! Let us know if there’s anything we can do to help.
Which room is mine? Page one of your lease under section "YOUR ROOM - DOORS & ACCESS”, you’ll find directions to your room in the house as well as the door codes. Your signed lease is in the portal for access anytime. This is also the same page you can put in a Maintenance Request.
My front door code isn’t working? When you type in the code, make sure you also hit the check mark. If that doesn’t open the lock, try:
- Viewing our video to see how the locks work
- Text Member Support. Some newer locks they can reissue access from the office, which takes minutes.
- Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com.
- My bedroom door code isn’t working? When you type in the code, make sure you also hit the # sign. If the code works, you’ll hear an audible beep for 3 seconds. That is when the door is unlocked and can be opened. When it stops beeping, it re locks. If that doesn’t open the lock, try:
- Watch this quick video to see how the lock works.
- Text Member Support - let them know you can’t get your door open and what code you are using so they can assist.
- Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com.
House Rules - Page 5 of Lease: Resident & Guest Commitments as well as the Membership Rules — 🚨 Knowing these Rules & Commitments is critical to ensuring we set you up for success!!
Wifi password is integrated into the first page of Co-Living University. The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start.
Where does your stuff go? Kitchen cabinets, pantries, and laundry rooms are labeled for your own designated space**. The label corresponds to your bedroom door label. Recommend not leaving person items in the shared space without recognizing other’s will use them thinking they are shared.
Can I get cable or my own wifi installed in my room? Learn more…
When is trash day scheduled? Learn more...
Something’s wrong with my room, what should I do? Carpet not clean, scuffs or holes in the wall, blinds not working… our team works hard to get the room ready but sometimes they miss something. Complete your move in, but take pictures of anything and send it to our team at residents@CommunityRoomRental.com so our team can document and address asap.
What’s the fastest way to get answers to questions? Go to our Help Center online and browse the hundreds of answers we have.
**Not all houses have cabinets and pantry space, only where available
